If your client is crashing at start up please follow the suggestion in this guide to resolve the issue:
Review System Requirements
- First, make sure you have reviewed Slime Rancher’s minimum system requirements. You can view the minimum specs here.
*Please be aware that if your system does not meet our minimum requirements, we will not be able to ensure Slime Rancher will run on your system or provide additional support.
- If you’re using a laptop with a dual GPU dedicated graphics card and integrated graphics processor, we recommend disabling your integrated graphics via the BIOS settings prior to launching the game. For more information on accessing your BIOS, please see your laptop/motherboard manufacturer manual.
Alternatively, open your "Device Manager" by searching for Device Manager in your Windows search bar. Next, expand your Display Adaptors by clicking on the arrows on the left-hand side. You should see your GPU drivers here. If you know which of these GPUs is your integrated device, you can right-click on it and select the option to uninstall it. Make sure the remaining GPU has the most recent driver from your manufacturer's website (see instructions in section 2, check for updates).
- Try running the game using Steam’s Safe Mode. This may reduce the resource usage if that is what is causing your issue.
You can also look into disabling unnecessary applications from running at your computer startup to free-up system resources:
1. Right-click on your Taskbar
2. Select Task Manager
3. Select the Startup tab
4. Right click on the items in the list you wish to disable and select Disable
*Alternatively, you can hold ctrl+alt+delete, select Task Manager, select the Startup tab, and disable anything you don’t need running
- If your system is overclocked, we would suggest disabling overclocking as it may result in issues with Unity.
Check for Updates (Graphic Drivers / Operating System)
Check that your graphics card has the latest driver; having an outdated driver can often be the cause of an issue you are experiencing.
We suggest you go directly to the website of you graphics card manufacturer to find the correct driver:
NVIDIA : https://www.nvidia.com/
Also, please check that your system is up to date and that you don’t have any pending updates from Windows.
If you suspect you might have a corrupt driver, perform a clean reinstall of that driver to see if that helps resolve the issue.
To perform a clean reinstall, you may want to use the third party application Display Driver Uninstaller which can help completely remove your previous drivers.*Note: Anytime you update your driver, be sure to reboot your system to make sure all changes have been applied.
Update Direct X
We suggest downloading and running the DirectX End-User Runtime Web Installer to make sure DirectX is up to date.
Check for Conflicting Software
Often when we get reports of crashes at startup, we find system wide reports of memory leak warnings. If you see this sort of crash, you may attempt the following steps:
- Run a full virus scan - this could be caused by crudely written viruses that lock up your system's resources
- Search for the latest driver for your processor (you may have an outdated driver which has compatibility issues with the current software)
- Go through your installed programs and uninstall anything you don't use anymore (applications can have background processes that run even when you are not using them, using up system resources and causing conflicts)
- Attempt a clean boot to try to narrow down the process causing the conflict
Attempt a Clean Install
In some cases, you may find that you need to clear out all game related folders to resolve an issue. This applies in particular if you have an issue with your game that persists from using a mod (modified version of the game).
To perform a clean install, follow these steps:
- Find your LocalLow folder. You can do this by opening any folder, pasting "%appdata%/../LocalLow/" in the search field (without the quotes), and pressing Enter
- Locate the Monomi Park folder and rename it to something else, for instance "Monomi Park Backup"
- Uninstall Slime Rancher - Open your Steam Library > Right-click Slime Rancher > Manage > Uninstall
- Reinstall and run the game to see if the issue is resolved
- After re-installation, you can go back to the LocalLow folder and begin copying your .sav files from the backup folder you created (“Monomi Park Backup”), and then check if those are able to run without issue. If the issue returns, remove those save files. After you have returned the save files you'd like to resume, you may now delete the backup if you desire.
If your issue is still occurring after attempting the above steps, please contact us with a detailed explanation of your issue. The more clearly you can describe your situation and the more data you can provide, the better equipped we will be to help! To submit a ticket click the Submit a request link in the top right of the screen
Writing your request:
Clearly Describe the Issue
Please include all necessary information to help us identify the issue. For example, if you are seeing a crash, knowing where it is occurring is extremely important (ex: is it when launching the game, loading a save, somewhere within the game itself?) Additional information such as what the crash looks like, if the game is freezing, any error messages, or the game exiting automatically to the desktop will help us diagnose the issue.
Additional information related to performance issues (ex: dropped frames or freezing) may be useful, as well as information if the issue is persistent or intermittent. You can try to resolve this on your own by testing out lower graphics and performance settings in the game menu.
Provide Information About your System
Giving us as much information about your system is helpful, and an easy way to do this is by running DxDiag. To do this, perform the following steps:
- Search your PC for “DxDiag” in the Search Bar and run the .exe file that appears
- After it finishes loading your information, click the “Save All Information” button along the bottom of the UI
- After it has generated the DxDiag.txt file, please attach this file to your support request
Include Your Player.log File
Attaching a copy of Slime Rancher’s Player.log file to your report can help us quickly determine the cause of an issue.